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Logging in problem?

Last post 07-16-2012 14:40 by janetandjohn. 4 replies.
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  • 03-30-2011 13:50 Post ID: 850,016 

    • delta9
    • Not Ranked
    • Joined on 02-24-2011
    • Posts 1

    Logging in problem?

    Hi, is anyone else having a problem logging in? It's fine when I log in on my work pc but at home I keep getting a cookie-problem message 'your browser is not set to receive cookies' (but it is!) and I can't get in. I've cleared all my history & cookies cache, my cookies are definitely enabled but I just go round in circles. There's not a problem with my account otherwise I wouldn't be able to log in from another pc (I use Firefox on both machines).

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  • 03-30-2011 14:25 Post ID: 850,042  In reply to

    • pennyt
    • Top 10 Contributor
    • Joined on 05-04-2007
    • Lost in a very good book
    • Posts 25,737
    • Moderator

    Re: Logging in problem?

    I'm not aware of any problems, and the fact you can log in at work but not at home suggests it is related to the privacy settings on your home PC, so double check your Firefox privacy settings (you may find this website helpful: Cookies in Firefox, then check your system's firewall settings to make sure it's not blocking the site.

  • 03-31-2011 22:04 Post ID: 850,638  In reply to

    Re: Logging in problem?

     Yes I've got same thing! It happens when I try to log in via mobile phone. Driving me mad - hope someone can help us!

  • 07-16-2012 14:33 Post ID: 1,007,028  In reply to

    Re: Logging in problem?

    I am having real problems with this site at the moment - only over the last few months (I've been here for years!) Quite often now I have problems after logging in with the page sticking and the only option is to close my browser and start again. No other site seems to be a problem for me - but I am finding it so frustrating I am thinking of leaving RISI altogether. Can anyone help??

     

    Although I am lost in the woods - I still notice the beauty of the trees ...
  • 07-16-2012 14:40 Post ID: 1,007,030  In reply to

    Re: Logging in problem?

     Noooooo! Don't leave!  The following reply was posted by pennyt to another member with problems.

    "I'm not aware of any problems, and the fact you can log in at work but not at home suggests it is related to the privacy settings on your home PC, so double check your Firefox privacy settings (you may find this website helpful: Cookies in Firefox, then check your system's firewall settings to make sure it's not blocking the site."

    This may not be your problem, but I should tell you that our server is not very keen on talking to several Int. Explorer programmes (particularly the later ones) so we are advising members to try logging on with Firefox or Google Chrome as those two seem to have no probs at all.  But I added pennyt's reply in case it gave you a lightbulb moment. 

    There is a support address at support@readitswapit.co.uk  and they might be able to help, but do try other search engines first.

    Mrs Mac of janetandjohn http://www.mac-adventureswithbooks.blogspot.com/



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